How can we help?
17 articles
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Connect a bank account for gift card salesConnect the Stripe account your gift card sales are paid into, on the Gifting setup page.
- Sell and redeem gift cardsCreate a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code.
- See gift card sales in Gifting reportsSee the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
- Check your SnapGuard health and setupRun the SnapGuard health checks, see what each one means, and follow a new box from order to install.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.