How can we help?
27 articles
- Set your bookable timesSet the hours guests can book each day, and choose how the last bookable time is worked out.
- Close or change hours for a day, a private event or ChristmasClose the venue, or change or switch off a service, for one day or a date range.
- Why a service got overbooked, and how to stop itOverbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.
- Build an ordering menuCreate a menu, add sections and products, set its hours and choose which venues it is live at.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- Create and edit a booking typeRun breakfast, dinner or Sunday lunch as separate booking types, each with its own hours, party sizes, tables and charges.
- Set up a quiz, live music or set-menu nightCreate a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Change a price when your products come from SquareStampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.