How can we help?
7 articles
- Read your email campaign reportSee how a sent email performed: deliveries, opens, clicks, bounces, unsubscribes, link clicks and the bookings it led to.
- Read your review reportsSee how reviews are trending across your venues, what guests talk about, and how quickly you reply. Download it as a PDF.
- Set how guests earn loyalty pointsSet how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest.
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- How cancellation and no-show charges workA cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge.
- Take full payment for a bookingCharge the whole cost of a booking, all at checkout or part now with the balance due by a deadline.
- Set up a quiz, live music or set-menu nightCreate a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.