How can we help?
36 articles
- Set party sizes, custom durations and a table bufferChoose the smallest and largest party guests can book, give bigger parties longer, and hold time to reset tables.
- Guests cannot book online for a certain party sizeIf no table or combination fits a party size, that size stops being offered online. Add one that fits.
- Set up a quiz, live music or set-menu nightCreate a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.
- Add and edit tablesSet each table’s name, area, capacity, accessibility and priority, and pause tables you are not using.
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Seat a large party when no table or combination fitsTake the booking yourself and join several tables, or set up a combination so the party size can book online next time.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- Change a guest's details on a booking, or move it to another tableEdit the name, email, phone, time or party size from the booking, and move it by changing its Tables.
- For guests: change or cancel your own bookingFor guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.