How can we help?
7 articles
- Import guests from a CSV fileUpload a CSV of guests, choose their venues and tags, match your columns to Stampede fields and track the import.
- Give guests a unique code with a loyalty rewardUpload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own.
- Import loyalty members from another systemUpload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.
- Create vouchers to send in emailsCreate a cash or promotional voucher, attach it to an email so each guest gets their own code, then check and redeem codes.
- Edit your FloorplanDraw your room in the Floorplan Editor, or generate a Floorplan from a photo or drawing, then place your tables.
- Save reply templates and files for the InboxCreate reusable reply templates and upload files once, then insert them into any Inbox reply.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.