How can we help?
7 articles
- Assign, tag and share a conversationGive an Inbox conversation an owner, add team members as subscribers, tag it, or share a read-only link.
- Get help from SupportStart a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.
- Reply to guests in the InboxOpen a conversation, reply by email or text, add internal notes, and close it when you are done.
- Ask the support agent out loudPress a shortcut on a computer, or hold the Menu pill on a phone, to ask the support agent by voice from any page.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
- Set up Voice AI and read its callsFor early-access venues: set how Voice AI answers, shape its greeting and read call transcripts and results.
- Save reply templates and files for the InboxCreate reusable reply templates and upload files once, then insert them into any Inbox reply.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.