How can we help?
19 articles
- See who changed what in the event logThe event log shows changes made across your organisation, who made each one and when. Filter it to one record.
- Change a price when your products come from SquareStampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede.
- An audience is smaller than expectedAudience count looks low? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- Guests log in but cannot get onlineGuests get past the login page but cannot browse. Check your router or controller connection, and what to send support.
- Cover counts on the Day Planner look wrongWhat the Day Planner counts as covers, and what to check when the numbers do not match.
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status.
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.