How can we help?
25 articles
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
- Add products and modifiersBring your Square catalogue into Ordering, edit what is yours, add your own products and set up modifier groups.
- Connect KlaviyoLink your Klaviyo account and choose which venues send their new customers to Klaviyo as profiles.
- Connect OpenTableAdd your OpenTable credentials, map each restaurant to a Stampede venue and sync bookings into Stampede once a day.
- Change a price when your products come from SquareStampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede.
- A table order has not reached Square or the kitchenA guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped.
- A pre-order failed to create or will not attach to a bookingCheck the menu has Pre-ordering on, is attached to the venue, and the booking has a guest email, then send support the details.
- Square bill missing from a booking, or on the wrong oneSquare bills find their booking through the table. Fix Table Mappings, move a bill to the right booking, or unlock its tables.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Disconnect or reconnect SquareUnlink one venue from its Square location, disconnect a whole Square account, or reconnect one and map it again.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.