How can we help?
65 articles
- Share a link or QR code to your loyalty schemeBuild a trackable link to your loyalty sign-up page, rewards or one reward, shorten it and download a QR code.
- Create trackable links and QR codesMake a short link to your booking, review, gift card or form page, add UTM tracking and a QR code, then see its clicks.
- See conversions from your trackable linksSee which guests came in through your trackable links, with the link, type, UTM values and date for each.
- Share your booking page with Link BuilderBuild a booking link for your venue, a booking type or an event, with the party size, date and UTM tracking filled in.
- Chase unpaid payment linksSet how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments.
- Sign in with a code or reset your passwordForgotten your password? Get a sign-in code by email, then set a new password from your Profile.
- Connect your Google Business ProfileSign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.
- Create and edit email templatesSave reusable email designs as templates, start from a blank design or a preset, edit them in the builder and send yourself a test.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.
- Set standard UTM values with the UTM PlannerSave standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.