How can we help?
28 articles
- Build an ordering menuCreate a menu, add sections and products, set its hours and choose which venues it is live at.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- The booking page shows an old venue name or menuUpdate the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering.
- An item is showing that should be hidden or sold outHide a product or mark it sold out at one venue, take it off one menu, or fix its hours, so guests stop ordering it.
- Use several Square accounts or locationsConnect more than one Square account, map each location to a venue, and run one menu across them with one place the money goes.
- Set up pre-orders for bookingsBuild the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
- The table QR code opens the wrong menu, or nothingGuests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code.
- A pre-order failed to create or will not attach to a bookingCheck the menu has Pre-ordering on, is attached to the venue, and the booking has a guest email, then send support the details.
- Set up order at table and QR codesTurn on online ordering for a menu, add your tables, print their QR codes and choose how orders reach the guest.
- Collect pre-orders and dietary notes for a groupCollect a group's dish choices and dietary notes before the day, with pre-orders from an Ordering menu or with a form.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.