How can we help?
22 articles
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile.
- Set how guests earn loyalty pointsSet how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest.
- A loyalty reward will not scanWhen a reward or loyalty QR code will not scan, check the scheme, type the card code, or redeem the reward from the guest's profile.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- A guest's points did not go on after their visitFind out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.
- Set up a loyalty schemeCreate a loyalty scheme, choose the venues and brand kit, and set how guests join, before you add rewards.
- Create loyalty rewardsAdd rewards guests spend points on, including a free item, and set the points needed, limits and dates.
- Scan a loyalty card or rewardScan a guest's loyalty QR code to see their points and redeem rewards, or enter the code by hand if the camera will not read it.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.