Set up a loyalty scheme

Create a loyalty scheme, choose the venues and brand kit, and set how guests join, before you add rewards.

1 min read · Updated 21 October 2026

In short: in Loyalty › Schemes, click Create scheme, fill in the form and click Create scheme. Then set how points are earned and add a reward.

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Loyalty

Schemes

Overview

Wi-Fi

where to find it

Create the scheme

Go to Loyalty › Schemes, then click Create scheme.
Enter a Scheme name and pick a Brand kit (it styles your wallet cards).
Under Venues, pick venues, or leave it empty for your whole organisation.
Check Points limit per transaction (starts at 100) and Points limit per customer (starts at 1000).

Choose how guests join

Under Enrolment, turn on Auto enrol guests if guests should be added automatically.
To reward joining, turn on Points on sign up and enter the Sign up points.
Add About scheme text and Gallery images for the sign-up page.
Click Create scheme.

Next, set how guests earn points and create rewards. Guests need a reward to spend points on.

01Create the scheme
02Set how guests earn points
03Create rewards

guests need a reward to spend points on

Check it worked

Click Preview Scheme in the left menu to see the sign-up page as a guest does.

Stuck on Draft

If the scheme stays on Draft in Schemes:

Email support at agent@stampede.ai with:

The scheme name.
A screenshot of the Schemes list.

Good to know

To change anything later, open the scheme and click Edit scheme.
Referral mode under Referrals gives Referral points to members who refer someone.
Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.

Set up a loyalty scheme

Gift card shows as redeemed

Add or correct a guest's points

A guest's points did not go on after their visit

A guest cannot find their loyalty card

Still stuck, or have account-specific questions?