How can we help?
9 articles
- See bookings as a listSee the day's bookings grouped by status: who is due, who is in and who has gone.
- Run service from the Day PlannerMake and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.
- Print a pre-order run sheet and kitchen totals for the dayPrint who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner.
- Close or change hours for a day, a private event or ChristmasClose the venue, or change or switch off a service, for one day or a date range.
- Find your way around the Day Planner headerWhat each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Add a walk-inSeat guests who arrive without a booking in a few taps, with or without their details.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.