How can we help?
13 articles
- I cannot find a guest in CustomersSearch by full email or phone, clear any venue or tag filter, and check the guest has shared their details with you.
- A guest's points did not go on after their visitFind out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.
- Check which emails a guest has been sentLook up a guest's email address to see every email sent to it, with delivery events and the email itself.
- See how many turned-away bookings you could have seatedReplay your real bookings to see how many guests a table move or shorter sitting could have seated.
- Gift card shows as redeemedA gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.
- A pre-order failed to create or will not attach to a bookingCheck the menu has Pre-ordering on, is attached to the venue, and the booking has a guest email, then send support the details.
- Connect Meta and sync lead ad formsConnect your Meta account, link your Facebook pages to venues and sync lead ad forms into Stampede.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Connect your Google Business ProfileSign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.