How can we help?
41 articles
- Reply to guests in the InboxOpen a conversation, reply by email or text, add internal notes, and close it when you are done.
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
- Guests are not getting the order ready textCheck the text is switched on, your Square KDS is set up to send updates, and whether the message was delivered.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- Send an SMS campaignSet up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.
- Use the booking panel: tables, emails, cancel and SquareOpen a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Guests are not getting their booking confirmation emailA guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
- What happens to a deposit when a guest cancelsCancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.