How can we help?
20 articles
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Set up festive booking types without pre-ordersRun Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Seat a large party when no table or combination fitsTake the booking yourself and join several tables, or set up a combination so the party size can book online next time.
- Join tables into combinationsSell two or more tables together so larger parties can book online, and choose which booking types can use them.
- Guests cannot book online for a certain party sizeIf no table or combination fits a party size, that size stops being offered online. Add one that fits.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.