How can we help?
15 articles
- Add products and modifiersBring your Square catalogue into Ordering, edit what is yours, add your own products and set up modifier groups.
- Build an ordering menuCreate a menu, add sections and products, set its hours and choose which venues it is live at.
- Add a team member and choose which venues they seeInvite a team member with their own login, set their role and venues, and track the invite.
- Change a price when your products come from SquareStampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede.
- Create trackable links and QR codesMake a short link to your booking, review, gift card or form page, add UTM tracking and a QR code, then see its clicks.
- Use several Square accounts or locationsConnect more than one Square account, map each location to a venue, and run one menu across them with one place the money goes.
- Disconnect or reconnect SquareUnlink one venue from its Square location, disconnect a whole Square account, or reconnect one and map it again.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- SnapGuard vendor playbooks: the four settings in your controllerThe four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.
- Set up pre-orders for bookingsBuild the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.