How can we help?
18 articles
- The table QR code opens the wrong menu, or nothingGuests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code.
- Set up order at table and QR codesTurn on online ordering for a menu, add your tables, print their QR codes and choose how orders reach the guest.
- The booking page shows an old venue name or menuUpdate the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- Change a price when your products come from SquareStampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede.
- Redeem vouchers and loyalty codes with ScannerUse the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue.
- Change your Wi-Fi name (SSID)Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.
- An audience is smaller than expectedAudience count looks low? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.