Loyalty
Redeem vouchers and loyalty codes with Scanner
Use the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue.
1 min read · Updated
In short: open Scanner, pick Voucher or Loyalty, and hold the guest's QR code inside the white frame. Gift card opens the gift card scanner.
Scanner, with Voucher highlightedThe Scanner panel: the Voucher button, the Loyalty button and the Gift card button. Voucher is highlighted.
Scanner
Voucher
Loyalty
Gift card
Scan a voucher or loyalty code
- Go to Scanner in the left menu.
- Click Voucher or Loyalty, and allow the camera the first time.
- For loyalty with more than one scheme, check the right Loyalty scheme is chosen.
- Hold the guest's QR code inside the white frame.
- If it will not read, type the code into Enter code manually and click Check.
Pick Voucher or Loyalty, then Hold the code in the white frame, then Voucher redeemed, then Scan another4 stages in order: Pick Voucher or Loyalty, then Hold the code in the white frame, then Voucher redeemed, then Scan another. The live stage is Hold the code in the white frame.
01Pick Voucher or Loyalty
02Hold the code in the white frame
03Voucher redeemed
04Scan another
- 01Pick Voucher or Loyalty
- 02Hold the code in the white frame
- 03Voucher redeemed
- 04Scan another
Vouchers and reward codes are redeemed straight away, so only scan when the guest is using them. A loyalty card opens the guest's rewards instead. See scan a loyalty card or reward.
Gift card takes you to the gift card scanner, which asks you to confirm first. See sell and redeem gift cards.
Check it worked
You see Voucher redeemed. Click Scan another for the next guest.
If the scan fails
You see Scan failed with the reason. Click Dismiss to try again.
- Reward already redeemed: the code has been used.
- Reward expired: the code is past its date.
- Reward not valid for this venue: it was issued for another venue.
Email support at agent@stampede.ai with:
- The code you scanned.
- A screenshot of the message.
Good to know
- Every role can use Scanner, at any venue in your organisation.
- The camera pauses while a result is open, so a code cannot be redeemed twice by accident.
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