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9 articles
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Disconnect or reconnect SquareUnlink one venue from its Square location, disconnect a whole Square account, or reconnect one and map it again.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- A table order has not reached Square or the kitchenA guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status.
- Connect Stripe to take deposits and chargesConnect Stripe for full payment, and for deposits and charges if your venue does not take payments through Square.
- An item is showing that should be hidden or sold outHide a product or mark it sold out at one venue, take it off one menu, or fix its hours, so guests stop ordering it.
- Set up order at table and QR codesTurn on online ordering for a menu, add your tables, print their QR codes and choose how orders reach the guest.
- Connect a UniFi controllerAdd your UniFi server to Stampede and map each UniFi site to the venue it serves, so guests get your login page.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.