How can we help?
40 articles
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Connect a UniFi controllerAdd your UniFi server to Stampede and map each UniFi site to the venue it serves, so guests get your login page.
- Guests log in but cannot get onlineGuests get past the login page but cannot browse. Check your router or controller connection, and what to send support.
- Check your SnapGuard health and setupRun the SnapGuard health checks, see what each one means, and follow a new box from order to install.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own access points or controller to your Stampede login page.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.
- SnapGuard vendor playbooks: the four settings in your controllerThe four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.