BookingsActivity
Thread
CRM inbox conversation thread. Multi-channel comms linked to bookings, reviews, or enquiries.
8 fields5 relationships
Fields
| Name | Type | Req | Description |
|---|---|---|---|
| id | uuid | yes | Thread UUID. |
| subject | string | no | Subject line. |
| context_type | enum | no | booking | enquiry | review | general. |
| method | enum | no | email | sms. |
| message_count | number | no | Total messages. |
| created_at | datetime | yes | Opened. |
| last_event_at | datetime | no | Last activity. |
| archived_at | datetime | no | Archived at. |
Relationships
Outbound (1)
- Thread[:BELONGS_TO]→Organization
Related entities
CustomerGraph AI Engine
The root guest identity node. Every interaction across bookings, Wi-Fi, orders, reviews, and loyalty is unified under a single Customer node per organisation.BookingBookings
A table reservation or walk-in visit. Central hub connecting customers to venues, orders, threads, upgrades, and events.ReviewReviews
Guest review from Google or Stampede. Includes NLP sentiment scores, reply-state machine, and vector embedding for semantic clustering.EnquiryBookings
Pre-booking enquiry from a guest (large parties, private events, corporate). Sales pipeline, can become a booking.OrganizationGraph AI Engine
Top-level organisation node. Supports franchise and group hierarchies via :PARENT_OF. Every piece of data in the platform is scoped to an organisation.