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Guest Wi-Fi

Read your Wi-Fi reports

See how many guests use your Wi-Fi, how often they come back and your busiest times, for one venue or all.

1 min read

Open in Stampede (opens in a new tab)

In short: use Captive Insights for one venue, or the Wi-Fi report under Reports.

where to find it

Captive Insights

  1. Go to Wi-Fi › Captive Insights, then choose your venue.
  2. Pick a range, such as Last 7 days (it opens on the last 30 days), and Daily or Hourly.
  3. Read the Totals, such as Total sessions, Unique guests and Busiest day.
  4. Click Export CSV for a breakdown, or In real time for who is online now.
totals for your range

The Wi-Fi report

Go to Reports › Wi-Fi. It shows Sessions, Unique devices, Identified and Median session, and steps from Saw the portal to Got online.

Check it worked

The Totals show figures for your range. Empty? See a report is empty or will not load.

Good to know

  • Hourly shows the last 3 days at most.
  • Returning devices skip the login page, so Got online can be higher than earlier steps.
  • The Wi-Fi report shows for organisations connected to Square.
  • Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
  • General Manager, Bookings Manager, FOH and IT cannot see Reports, so they cannot see the Wi-Fi report.
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Still stuck, or have account-specific questions?

  1. Log in to stampede.aiWith your usual details.
  2. Hold Command, press /On Windows, hold Control (Ctrl) and press /.
  3. Ask the agentIt answers about your own venues and account.
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