Getting started
A report is empty or will not load
Check your dates, venues and Square connection, then try a shorter date range or fewer venues.
1 min read · Updated
In short: usually the dates or venues. Check the dates and switch to All venues. Otherwise find your case below.
Check in this order: The report is empty, then You see Couldn't load this report, then There is no Overview, only Interactions, then Reports is not in the left menu4 checks in order: 1, The report is empty; 2, You see Couldn't load this report; 3, There is no Overview, only Interactions; 4, Reports is not in the left menu. The first is the most likely cause. Then: The headline figures and charts fill in.
- 1Most likelyThe report is empty
- 2You see Couldn't load this report
- 3There is no Overview, only Interactions
- 4Reports is not in the left menu
The headline figures and charts fill in
Go to Reports › Overview, then find your case.
ReportsOverview
Reports
Overview
Overview
Menu
Reports
Overview
The report is empty
- Check the dates. The report starts on the last 30 days.
- If the venue picker at the top of the screen has one venue, switch it to All venues.
- Click the venues button at the top of the report and choose All venues.
You see Couldn't load this report
Pick a shorter date range or fewer venues.
There is no Overview, only Interactions
Your organisation is not connected to Square. See connect Square.
Reports is not in the left menu
Your role may not include it. See what each team role can see and do.
Check it worked
The headline figures and charts fill in.
Still stuck
Email support at agent@stampede.ai with:
- The section you opened, such as Overview or Revenue.
- The dates and venues you picked.
- A screenshot of the page.
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