Can we pause a live journey?

Yes — from the Marketing console. Pausing freezes every active journey at its current step; resuming continues from there. Edits to a paused journey only affect new entrants — guests already in it keep the version they started on.

What happens when a guest enters a journey twice?

It’s configurable per trigger. By default the second entry is skipped while the first is still running. You can allow re-entry, run in parallel, or replace the first.

How do we test a journey before going live?

Every journey has a test mode. Point it at a test audience (your own profile or a staff group), fire the trigger and watch each step run. Real guests are untouched.

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Stampede Platform

Automated journeys

Multi-step guest journeys — welcome series, win-backs, post-visit nurture — built visually, running on live guest data.

What is it?

Automated journeys are how Marketing Automation handles anything multi-step. Welcome series, win-back flows, post-visit nurture, lapsed re-engagement — all built visually, all running on each guest’s live profile.

Automated journeys handle anything multi-step — welcome series, win-backs, post-visit nurture, lapsed re-engagement — built visually and running on each guest’s live profile. A journey is a chain of steps (send, wait, branch, tag) triggered by things like a first visit, a birthday or a 90-day lapse.

Branches can read predictions like churn risk, delays can wait until you are open, and every step checks consent — if a guest withdraws it, the journey stops on that channel. Because a guest’s progress lives on their profile, a long 90-day journey keeps running through updates rather than restarting.

Capabilities

Visual builder

Drag steps, set conditions, branch on segment membership.

Trigger types

A new profile, a first visit, segment entry, a tag, or a manual start.

Conditional branches

Branch on churn risk, lifetime value or channel preference.

Time-based delays

Wait a number of days, wait until an event, or wait until you’re open.

Consent-aware

Steps check consent; if a guest withdraws it, the journey stops.

Audit trail

Who entered, which step they’re on, and what moved them next.

Tip

In practice

A journey is a series of steps — send, tag, branch, wait — each with its own conditions. Long-running journeys (a 90-day nurture) keep going through updates, because the progress lives on the guest, not in a job that might restart.

FAQs

Connected pages

Segments Email & SMS Marketing console Review requests

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See Automated journeys running on your venues

Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.