# Stampede Docs > A hospitality platform built on a single, identity-resolved record per guest. Operations runs the venue, Experience reaches the guest, the Guest Profile is what they both read and write, and the AI Assistant cuts across all three. ## Overview - [Stampede Docs](/docs): The platform in one page — pillars, reference, and how everything fits together. - [About Stampede](/docs/ai-instructions): Structured facts about the platform — what it is, what it does, who it is for, and key integrations. - [Full site text](/llms-full.txt): The marketing site as one markdown file, with every product page, comparison and FAQ in full. - [Structured facts](/facts.json): Company details, proof figures, modules, integrations and pricing model as JSON. ## Product - [Ordering](/ordering): QR table ordering for UK venues on Square, where guests order and pay at the table and every order reaches the till, on one flat price per venue. - [Table bookings](/table-bookings): Table booking software for UK restaurants and pubs, with deposits, pre-orders and a branded booking page, on one flat price per venue with no per-cover fees. - [Voice AI phone answering](/voice-ai): An AI receptionist for UK hospitality venues that answers the phone in under a second, checks live availability and books straight into the Stampede day planner. - [Guest Wi-Fi](/guest-wifi): Guest Wi-Fi marketing for UK pubs, restaurants and hotels: a branded login page that turns walk-ins into opted-in contacts, on one flat price per venue. - [Square (PayOS)](/square): Square takes the payment. Stampede is the guest layer on top: every bill on a guest profile you own, pre-orders on every Square device, rewards at the till. - [Apps that work with Square, compared](/square/apps): Which booking, guest Wi-Fi, marketing and loyalty tools connect to a Square till, and how far: one way, two way or not at all. Every cell sourced and dated. - [Email and SMS marketing](/email-sms): Email marketing for UK hospitality venues, sent to the right guests and measured in real bookings, part of your Stampede plan at one flat price per venue. - [Reviews](/reviews): Google review management for UK hospitality venues, with every reply drafted for you and no fee per review or reply, on one flat price per venue. - [Loyalty and rewards](/loyalty-and-rewards): Digital loyalty cards for UK hospitality venues, earning points on spend in Apple and Google Wallet with no app to download, part of one flat price per venue. - [Guest profiles](/guest-profiles): Guest CRM for UK hospitality venues: every booking, Wi-Fi login, order and review on one guest profile you own, included in one flat price per venue. ## Who it is for - [Restaurants](/restaurants): Stampede is the guest platform for UK restaurants: group bookings, deposits, pre-orders and Square spend on one guest profile, at one flat price per venue. - [Pubs and bars](/pubs-and-bars): Stampede is the guest platform for UK pubs and bars: events, loyalty, guest Wi-Fi and Square spend on one profile per regular, at one flat price per venue. - [Hotels](/hotels): Stampede is the guest platform for UK hotels: Wi-Fi, restaurant, bar and marketing on one guest profile, at one flat price per venue with no per-cover fees. - [Hospitality groups](/groups): Stampede is the guest platform for UK hospitality groups: every business and venue on one login, at one flat price per venue with no per-cover fees. - [Is Stampede right for you?](/is-stampede-right-for-you): An honest guide to who Stampede suits and who it does not. Multi-site groups and Square venues, yes. A café that only needs a stamp card, probably not. ## Buying - [Pricing](/pricing): One flat price per venue for the whole Stampede platform, with no per-cover fees. We size the right setup to your estate on one call. Join 2,500+ UK venues. - [Customer stories](/success-stories): Sankey's, ART Hospitality and Howies, in their own numbers. - [Feature log](/feature-log): Every release, dated, as it ships. - [Newsroom](/newsroom): Stampede news in date order: press releases, awards and the biggest product releases, each linked to the full story, with the press contact and media pack. ## Guides - [All guides](/guides): Free how-to guides for UK restaurants, pubs and bars, each with the generic steps first and where Stampede does them. Eight problems, each in four steps. - [How to reduce restaurant no-shows](/reduce-no-shows): How to cut restaurant no-shows: deposits on the nights that matter, plain cancellation terms, reminders and a waitlist, with a real 0.3% no-show rate. - [How to get more Google reviews](/get-more-google-reviews): How restaurants, pubs and bars get more Google reviews within Google’s rules: ask every guest, make it one tap, never pay for reviews, and reply to them all. - [How to collect guest emails and data](/collect-guest-data): How venues collect guest emails and data with consent, from the guest Wi-Fi sign-in, direct bookings and table ordering, matched to one record per guest. - [How to bring back guests who stopped coming](/win-back-lapsed-guests): How to bring back guests who stopped coming: define lapsed for your venue, find them, give them a real reason to return, and stop the moment they rebook. - [How to take group bookings and pre-orders without the admin](/group-bookings-and-pre-orders): How to run group bookings without the admin: one enquiry process, a deposit link that chases itself, pre-orders before the night and allergies up front. - [What to look for in a booking system for Square](/booking-system-for-square): What a venue on Square should ask of a booking system: two-way sync, pre-orders and deposits on the till, spend on the guest record and rewards at the till. - [How to run a restaurant loyalty programme that works](/restaurant-loyalty-programme): How to run a restaurant loyalty programme that works: points on spend, a wallet card with no app, rewards redeemed at the till, and measuring who comes back. - [How to fill quiet nights](/fill-quiet-nights): How restaurants and pubs fill quiet nights: find the guests likely to come, send them a real reason with a booking link, and count the covers it brought in. ## Pillars - [Guest Operations](/docs/platform/operations): The team-facing surface — every tool the operator uses to keep the floor moving. Bookings, reviews, marketing, Wi-Fi, hardware, orders, loyalty admin. - [Guest Experience](/docs/platform/experience): The guest-facing surface — what the public sees, taps, opens, and reads. Loyalty cards, Wi-Fi splash, booking pages, comms, gift cards. - [Guest Profile](/docs/platform/guest-profile): One unified record per guest, with all their history pulled together. It’s the single source both your team and your guests draw from — everything else builds on it. - [AI Assistant](/docs/platform/ai-assistant): The assistant that reads the profile and writes back to it. Scoring, drafting, conversational queries — all over the same record. ## Guest Operations pages - [Bookings](/docs/operations/bookings): The diary, the booking widget, and the back-of-house management for table reservations. - [Walk-ins](/docs/operations/walk-ins): Capture the guests who arrive without a booking — the moment they walk in. - [Orders & POS spend](/docs/operations/orders): Order capture, item-level spend, and the link from a guest to every penny they’ve put across the counter. - [Reviews](/docs/operations/reviews): Reviews from Google, TripAdvisor and Facebook in one inbox — with AI-drafted replies your team approves before they post. - [Marketing](/docs/operations/marketing): Build an audience, write the campaign, schedule the send — one console for all your guest marketing. - [Wi-Fi](/docs/operations/wifi): Set up your guest Wi-Fi sign-in, design the splash screen, and turn every connection into a recognised visit. - [Hardware](/docs/operations/hardware): Wi-Fi access points, EPOS integrations, printers. The on-prem footprint that captures the signal. - [Loyalty (admin)](/docs/operations/loyalty-admin): Stamp scheme configuration, redemption admin, tier rules — the back-of-house view of the loyalty programme. ## Guest Experience pages - [Loyalty cards](/docs/experience/loyalty): The guest-facing loyalty experience — wallet pass, stamp mechanics, redemption flow. - [Wi-Fi splash](/docs/experience/wifi-splash): The captive portal a guest sees on connecting. Brand, sign-up fields, post-connect actions. - [Booking pages](/docs/experience/booking-pages): The public-facing booking journey — branded, SEO-indexed per venue, deposits and pre-orders inline. - [Gift cards](/docs/experience/gift-cards): Digital gift card purchase and redemption — guest-facing flow on the venue’s domain. - [Review requests](/docs/experience/review-prompts): The prompt sent to guests post-visit — venue-branded and AI-prepared. - [Automated journeys](/docs/experience/journeys): Multi-step comms flows triggered by guest state — birthday, post-visit, win-back, anniversary. - [Voice AI](/docs/experience/ai-voice): An AI receptionist on the venue's phone line. It answers instantly, checks live availability, and books straight into the day planner. ## Guest Profile pages - [Identity resolution](/docs/guest-profile/identity): How a phone number, an email and a Wi-Fi sign-in all come together as one guest — matched on facts, never guesswork. - [Segments](/docs/guest-profile/segments): Saved groups of guests — ready to message, automate against, or report on. - [Tags](/docs/guest-profile/tags): Labels you put on a guest — VIP, Regular, Coeliac — so the whole team sees them at a glance. - [AI-derived fields](/docs/guest-profile/ai-fields): Predictions Stampede works out for each guest — like how likely they are to come back, and what they’re worth over time. - [GDPR posture](/docs/guest-profile/gdpr): Erasing a guest, exporting their data, and how long records are kept — built in, not bolted on. - [Schema explorer](/docs/guest-profile/schema-explorer): An interactive map of everything Stampede can hold about a guest, a venue and your business — click anything to see it in full. - [Relationships](/docs/guest-profile/relationships): How everything about a guest connects — visits, bookings, orders, the people they dine with — shown as one picture. ## AI Assistant pages - [Ask the assistant](/docs/ai/ask): Talk to your data in plain English — ask a question, get a ready-made guest list back. - [Review responses](/docs/ai/reviews): AI-drafted replies to inbound reviews, in the venue’s tone of voice. - [Campaign drafts](/docs/ai/campaigns): AI-drafted email and SMS in the venue’s brand voice, grounded in real profile state. - [Predictions](/docs/ai/predictions): Forward-looking predictions for each guest — when they’ll next visit, how likely they are to lapse, and what they’re worth over time. - [How grounding works](/docs/ai/grounding): What the assistant reads, what it cannot read, and how it cites its sources. - [Audit log](/docs/ai/audit): Every AI action — who, what, when, what changed. ## Docs · Marketing - [How audiences work](/docs/audiences/how-audiences-work): An audience is a live group of guests built from conditions over their profiles. Guests move in and out automatically as their behaviour changes. - [How forms work](/docs/forms/how-forms-work): Build a branded sign-up form, share it wherever guests are, and every submission creates or updates a guest profile, tagged and consented, ready for your marketing. - [How it works](/docs/email-sms/how-it-works): Send branded emails and short text messages to a targeted audience of opted-in guests, and see who opened, clicked and booked as a result. - [How workflows work](/docs/workflows/how-workflows-work): A workflow automates a multi-step guest journey: started by an event, branched by what the guest does, and measured end to end. - [What is a Stampede guest profile](/docs/guest-profiles/what-is-a-stampede-guest-profile): Every interaction a guest has with a venue lands on one profile. That profile is the unit of marketing: the thing audiences query, workflows target and reports attribute to. - [Building a form](/docs/forms/building-a-form): Toggle on the contact details you want, add custom questions for anything specific, and ask for marketing consent as part of the form. - [Building an audience](/docs/audiences/building-an-audience): Build an audience by stacking conditions over the guest profile, or start from a quick-start recipe, and preview exactly who is in it before you send. - [Email campaigns](/docs/email-sms/email-campaigns): Build branded emails with a drag-and-drop editor and ready-made templates, target an audience, and track opens, clicks and booking impact. - [Triggers](/docs/workflows/triggers): A workflow begins when something happens: a booking is made, a birthday is coming up, a guest connects to the Wi-Fi, or a guest enters an audience. - [What feeds a profile](/docs/guest-profiles/what-feeds-a-profile): Each connected part of the platform writes to the profile automatically, so it stays current without a manual import. - [Actions, waits and branching](/docs/workflows/actions-waits-and-branching): Between the trigger and the outcome, a workflow sends messages, waits, and branches on how the guest responds. - [Consent and channel eligibility](/docs/audiences/consent-and-channel-eligibility): An audience only ever reaches guests who have agreed to be contacted, and only by the channel they agreed to. - [Publishing and embedding](/docs/forms/publishing-and-embedding): A form is live at its own link the moment you create it, and the same form can be embedded on your own website. - [SMS campaigns](/docs/email-sms/sms-campaigns): Short branded text messages suit time-sensitive offers, reminders and win-backs, sent to guests who opted in to text. - [Visit and spend history](/docs/guest-profiles/visit-and-spend-history): The profile keeps a running picture of how often a guest visits, when they last came in, and what they have spent. - [Submissions, consent and follow-up](/docs/forms/submissions-consent-and-follow-up): Every submission is captured with its consent, lands on your guest records, and can be routed to your inbox for a reply. - [Tags and inbox handoff](/docs/workflows/tags-and-inbox-handoff): A workflow can tag guests as they progress, and hand a guest to a human by opening a conversation in the inbox. - [Tags and segments](/docs/guest-profiles/tags-and-segments): Tag guests to label VIPs, regulars or anyone you want to treat differently, and search and filter to find exactly the people you want. - [Templates, targeting and personalisation](/docs/email-sms/templates-targeting-and-personalisation): Reuse good-looking emails, target the right guests, and personalise from the profile so a send fits each recipient. - [Using audiences](/docs/audiences/using-audiences): Audiences are the targeting layer for outbound: email and SMS campaigns, workflows, and exports. - [Building and managing](/docs/workflows/building-and-managing): Workflows are built, paused and edited by the venue in a visual drag-and-drop flow, with step metrics to see what is working. - [Consent and permissions](/docs/guest-profiles/consent-and-permissions): The profile records whether a guest has agreed to hear from the venue, by email and by text, and only opted-in guests are reachable by the marketing tools. - [Delivery, tracking and consent](/docs/email-sms/delivery-tracking-and-consent): Sends go only to guests who opted in, deliver from a verified address, and report opens, clicks and the bookings that followed. - [How data moves through Stampede](/docs/guest-profiles/how-data-moves-through-stampede): When a guest does something at your venue, it is recorded once and shared with every part of Stampede at the same moment. That is why the profile, your marketing and your reports all agree, without imports or connectors. ## Docs · Operations - [How enquiries and events work](/docs/enquiries-events/how-enquiries-and-events-work): A pipeline for private hire and large groups: capture an enquiry with all its details, track it to confirmation, and set up events guests can book or register interest in. - [How reporting works](/docs/analytics-reports/how-reporting-works): Reporting consolidates bookings, payments, Wi-Fi, reviews, loyalty and campaign outcomes, with roll-ups across a group and breakdowns per venue. - [How the inbox works](/docs/unified-inbox/how-the-inbox-works): The unified inbox collects guest messages from different channels into one shared place, shows each as a conversation, and links every exchange to the guest’s profile. - [What the agentic harness is](/docs/agentic-harness/what-the-agentic-harness-is): The agentic harness lets a trusted AI assistant carry out real tasks in a venue’s system, not just talk about them, always inside the venue’s own rules and permissions. - [Available actions](/docs/agentic-harness/available-actions): The harness reads and analyses your connected data, builds reports and dashboards as shareable artifacts, and drafts setup and content for you to approve. - [Bookings and covers](/docs/analytics-reports/bookings-and-covers): See bookings and covers over any period, broken down by day, time and source, so quiet and busy patterns stand out. - [Capturing and tracking an enquiry](/docs/enquiries-events/capturing-and-tracking-an-enquiry): Capture a large or bespoke request with all its details in one place, then track it through clear stages so nothing stalls. - [Channels and conversations](/docs/unified-inbox/channels-and-conversations): Messages from every channel are gathered into one queue and threaded as conversations, so staff work from a single place. - [Marketing and attribution](/docs/analytics-reports/marketing-and-attribution): See who opened, clicked and came back from a campaign, and attribute the bookings and visits that followed to the sends and workflows that drove them. - [Ownership, activity log and inbox link](/docs/enquiries-events/ownership-activity-log-and-inbox-link): Every enquiry has an owner, a following team, a full activity log, and a link to its conversation in the inbox, so accountability is clear. - [Rules, permissions and scope](/docs/agentic-harness/rules-permissions-and-scope): An assistant only acts with proper permission, and everything it does stays inside the venue’s own availability checks and limits. - [Team handling, assignment and status](/docs/unified-inbox/team-handling-assignment-and-status): Any team member can pick up and reply to a conversation, and each one is open or closed with unread flagged, so the queue keeps moving and nothing slips. - [Estate and multi-venue behaviour](/docs/agentic-harness/estate-and-multi-venue-behaviour): The harness can work across a single venue or a whole group, so an assistant can answer and act for the estate. - [Guest behaviour and cohorts](/docs/analytics-reports/guest-behaviour-and-cohorts): Track new versus returning guests, how often they come back, and follow a retention cohort over time to see who keeps coming back. - [Links to bookings, enquiries and the profile](/docs/unified-inbox/links-to-bookings-enquiries-and-the-profile): Each conversation is connected to the guest’s profile and to related bookings and enquiries, so a message sits alongside its context. - [Setting up events](/docs/enquiries-events/setting-up-events): Set up an event with its own menu, deposit, party-size limits and capacity, and take deposits on events and larger bookings. - [Custom reports and exports](/docs/analytics-reports/custom-reports-and-exports): Arrange the widgets you care about into a saved dashboard, export module reports to CSV, and read a per-venue snapshot for any period. - [Enquiry-only events](/docs/enquiries-events/enquiry-only-events): Run an event where guests register their interest rather than book instantly, so the team can qualify and confirm each request. ## Docs · Guest Experience - [How it works](/docs/table-bookings/how-it-works): Stampede runs the whole diary from one model. A booking is a party, a time and a set of tables, and every reservation writes back to the guest profile. - [How it works](/docs/guest-wifi/how-it-works): Guest Wi-Fi is the top of the funnel for guest marketing. Anyone who connects is captured, with consent, into the unified guest profile and becomes reachable in campaigns, workflows and loyalty. - [How it works](/docs/loyalty-and-rewards/how-it-works): Guests join a loyalty scheme in seconds from their phone, with no app to install, then earn and redeem rewards that follow them across every venue in the group. - [How it works](/docs/reviews/how-it-works): Reviews asks guests for a review after a visit, keeps unhappy feedback private, pulls your Google reviews into one inbox, and drafts replies in your brand voice for the team to approve. - [How it works](/docs/payos/how-it-works): Stampede ties in-venue payments to the guest. Staff take payment at the table on a Square Terminal, booked guests can order ahead, and every transaction lands on the guest profile. - [Availability and turn times](/docs/table-bookings/availability-and-turn-times): Availability is calculated, not a fixed grid. Slots come from your hours, durations, turn times and table capacity, so guests only see times you can seat. - [Order and pay at the table](/docs/payos/order-and-pay-at-the-table): In venue, staff take the order and payment at the table on a Square Terminal. Booked guests can also order ahead and pay before they arrive. - [Programme types](/docs/loyalty-and-rewards/programme-types): Points is the primary way a Stampede scheme rewards repeat custom, shaped by earning modes. Venue and organisation memberships and surprise-and-delight rewards sit alongside it as alternatives. - [Review requests and routing](/docs/reviews/review-requests-and-routing): A branded email invites guests to review after a visit, and guests are routed by their rating, so happy guests reach a public site and unhappy ones reach you privately first. - [The welcome screen and sign-in](/docs/guest-wifi/the-welcome-screen-and-sign-in): The welcome screen is fully branded, so the first impression of the venue’s Wi-Fi reinforces the brand, and it can double as a live marketing surface. - [Booking types and events](/docs/table-bookings/booking-types-and-events): Two things shape the rules of a booking. A booking type is your everyday service. An event is a dated override for a specific occasion. - [Data capture, consent and the profile](/docs/guest-wifi/data-capture-consent-and-the-profile): Capturing guest data lawfully is what turns Wi-Fi into a marketing asset rather than a liability. The sign-in follows consent best practice and writes straight to the guest profile. - [Earning rules and expiry](/docs/loyalty-and-rewards/earning-rules-and-expiry): The venue controls exactly how points are earned and what they are worth, and sets validity windows on the rewards and vouchers guests can claim. - [Monitoring and the unified inbox](/docs/reviews/monitoring-and-the-unified-inbox): Your Google reviews and the reviews guests leave with you directly land in one feedback inbox, tagged by source, rating and sentiment, so nothing is missed. - [The live table view](/docs/payos/the-live-table-view): Staff see a live feed of orders grouped by table, updating in real time as orders are placed and paid. - [Bills, splitting and settling](/docs/payos/bills-splitting-and-settling): In venue, staff settle the bill on a Square Terminal. When a group orders ahead of a booking, each guest can pay their own share. - [Deposits, pre-orders and charges](/docs/table-bookings/deposits-and-pre-orders): Protect covers with a deposit taken up front or a cancellation charge held against the card, and let guests pre-order from a menu before they arrive. - [Rewards, vouchers and redemption](/docs/loyalty-and-rewards/rewards-vouchers-and-redemption): Guests claim from a menu of rewards, from a free item to money off, delivered digitally and redeemed at the till by QR or code. - [Sentiment and themes](/docs/reviews/sentiment-and-themes): Every review is scored for sentiment and the words guests use most are surfaced, so a service issue shows up before it drags the rating down. - [Sessions and returning guests](/docs/guest-wifi/sessions-and-returning-guests): Recognising returning devices keeps sign-in effortless for regulars while still counting every visit, and turns sign-in data into footfall and retention insight. - [AI replies, resolution and competitors](/docs/reviews/ai-replies-and-resolution): Replies are drafted in your brand voice for the team to approve, unhappy feedback is kept private to resolve, and nearby competitors are tracked for comparison. - [Digital wallet passes](/docs/loyalty-and-rewards/digital-wallet-passes): The loyalty card is added to the guest’s Apple or Google Wallet, so their balance and member QR are always to hand without an app. - [Floor plan, tables and the diary](/docs/table-bookings/floor-plan-and-tables): Set up areas, tables and combinations so availability is accurate, then run the live day planner to seat and progress bookings as service flows. - [Links to profile, bookings and loyalty](/docs/payos/links-to-profile-bookings-and-loyalty): Payments connect to the guest profile, to bookings and to loyalty, so in-venue spend becomes something you can act on. - [SNAPguard](/docs/guest-wifi/snapguard): SNAPguard is the managed gateway that runs guest Wi-Fi. Stampede provisions and monitors it remotely, so the network stays reliable and the venue does not need a network engineer on site. - [Automated rewards and enrolment](/docs/loyalty-and-rewards/automated-rewards-and-enrolment): Guests can be brought into the programme without a separate sign-up, and points can be awarded automatically off connected activity. - [Competitor analysis](/docs/reviews/competitor-analysis): Track nearby venues by their Google listing and compare their ratings, review pace and what guests praise or complain about against your own. - [Networks and traffic](/docs/guest-wifi/networks-and-traffic): SNAPguard runs the venue’s networks from one place, separates guest traffic from the venue’s own, and controls how much bandwidth each network takes. - [Walk-ins, waitlist and enquiries](/docs/table-bookings/walk-ins-waitlist-and-enquiries): Not every guest books online. Several intake paths cover the rest, and all of them land in the same diary. - [What syncs with Square](/docs/payos/what-syncs-with-square): Stampede and Square share information in both directions. Square remains your till and payment processor; Stampede adds the guest behind every order. This page sets out what flows each way. ## Knowledge Base - [Knowledge Base](/knowledge-base): Step-by-step answers for running Stampede, by module. Every article is also served as Markdown at its URL plus `.md`. ## Knowledge Base · Getting started - [Getting started: your first things to set up](/knowledge-base/getting-started-checklist): A checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings. ([Markdown](/knowledge-base/getting-started-checklist.md)) - [Your first week with Bookings](/knowledge-base/first-week-with-bookings): An ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service. ([Markdown](/knowledge-base/first-week-with-bookings.md)) - [Your first week with Guest Wi-Fi](/knowledge-base/first-week-with-guest-wifi): An ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected. ([Markdown](/knowledge-base/first-week-with-guest-wifi.md)) - [Your first week with Loyalty](/knowledge-base/first-week-with-loyalty): An ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan. ([Markdown](/knowledge-base/first-week-with-loyalty.md)) - [Glossary: the words Stampede uses](/knowledge-base/glossary): Plain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box. ([Markdown](/knowledge-base/glossary.md)) - [Where did reviews, covers and vouchers go?](/knowledge-base/where-did-a-feature-go): Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now. ([Markdown](/knowledge-base/where-did-a-feature-go.md)) - [I cannot find a guest in Customers](/knowledge-base/guest-not-found-in-customers): Search by full email or phone, clear any venue or tag filter, and check the guest has shared their details with you. ([Markdown](/knowledge-base/guest-not-found-in-customers.md)) - [A report is empty or will not load](/knowledge-base/report-shows-no-data): Check your dates, venues and Square connection, then try a shorter date range or fewer venues. ([Markdown](/knowledge-base/report-shows-no-data.md)) - [Add a team member and choose which venues they see](/knowledge-base/invite-your-team): Invite a team member with their own login, set their role and venues, and track the invite. ([Markdown](/knowledge-base/invite-your-team.md)) - [Move between your venues and organisations](/knowledge-base/your-account-and-venues): Switch between venues or see all of them at once, and move between organisations if you belong to more than one. ([Markdown](/knowledge-base/your-account-and-venues.md)) - [See what's new in Stampede](/knowledge-base/whats-new-in-stampede): See the latest features in one place: this week's, what came before, and the full release log. ([Markdown](/knowledge-base/whats-new-in-stampede.md)) - [Find a guest in Customers](/knowledge-base/find-a-guest): Search every guest in your organisation by email or phone, filter by venue or tag, and open their profile. ([Markdown](/knowledge-base/find-a-guest.md)) - [Get help from Support](/knowledge-base/get-help-from-support): Start a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page. ([Markdown](/knowledge-base/get-help-from-support.md)) - [Ask the support agent out loud](/knowledge-base/ask-the-support-agent): Press a shortcut on a computer, or hold the Menu pill on a phone, to ask the support agent by voice from any page. ([Markdown](/knowledge-base/ask-the-support-agent.md)) - [Read a guest's profile](/knowledge-base/guest-profile): See a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile. ([Markdown](/knowledge-base/guest-profile.md)) - [Tag a guest and mark them as VIP](/knowledge-base/guest-tags-and-vip): Add or remove tags on a guest profile, mark VIPs with a VIP tag, and manage your tag list under Account. ([Markdown](/knowledge-base/guest-tags-and-vip.md)) - [Use the Reports area](/knowledge-base/reports-overview): See every service in one report, pick dates and venues, group by day, week or month, and compare periods. ([Markdown](/knowledge-base/reports-overview.md)) - [See your Square revenue across venues](/knowledge-base/reports-revenue): See net revenue, orders, average order and open tabs from Square, by channel and venue against venue. ([Markdown](/knowledge-base/reports-revenue.md)) ## Knowledge Base · Account and billing - [A team member is locked out or cannot see a venue](/knowledge-base/team-member-cannot-see-a-venue): Fix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page. ([Markdown](/knowledge-base/team-member-cannot-see-a-venue.md)) - [Sign in with a code or reset your password](/knowledge-base/sign-in-with-a-code): Forgotten your password? Get a sign-in code by email, then set a new password from your Profile. ([Markdown](/knowledge-base/sign-in-with-a-code.md)) - [What each team role can see and do](/knowledge-base/team-roles-and-permissions): Admin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open. ([Markdown](/knowledge-base/team-roles-and-permissions.md)) - [Switch user on a shared device with a PIN](/knowledge-base/switch-user-with-a-pin): Set a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords. ([Markdown](/knowledge-base/switch-user-with-a-pin.md)) - [Turn on two-factor authentication](/knowledge-base/turn-on-two-factor-authentication): Protect your Stampede login with a 6-digit code from an authenticator app as well as your password. ([Markdown](/knowledge-base/turn-on-two-factor-authentication.md)) - [Verify your identity for support](/knowledge-base/verify-your-identity-for-support): Generate a short-lived code to read out to Stampede support, so they know a request really comes from you. ([Markdown](/knowledge-base/verify-your-identity-for-support.md)) - [Update your profile and notifications](/knowledge-base/profile-and-notifications): Change your name and company, and choose which Stampede events reach you by email or push notification. ([Markdown](/knowledge-base/profile-and-notifications.md)) - [Set up a brand kit](/knowledge-base/brand-kits): Create a logo, colours and fonts once for booking pages, emails, reviews and gift cards, then pick a kit per venue. ([Markdown](/knowledge-base/brand-kits.md)) - [Check your plan, and get invoices or plan changes](/knowledge-base/billing-and-invoices): See your plan, contacts and add-ons on the Billing page. For invoices, receipts, VAT or plan changes, email support. ([Markdown](/knowledge-base/billing-and-invoices.md)) - [Change your organisation's company settings](/knowledge-base/company-settings): Set your organisation's name, website and timezone, and the switches for emails, reviews, campaigns and inbox. ([Markdown](/knowledge-base/company-settings.md)) - [Refer another venue with a referral code](/knowledge-base/refer-another-venue): Generate a referral code, share it with another hospitality business and see who has signed up with it. ([Markdown](/knowledge-base/refer-another-venue.md)) - [Set up organisation groups for multi-site businesses](/knowledge-base/organisation-groups): Create sub-organisations under your main organisation, each with its own owner, and rename them later. ([Markdown](/knowledge-base/organisation-groups.md)) - [See who changed what in the event log](/knowledge-base/event-log): The event log shows changes made across your organisation, who made each one and when. Filter it to one record. ([Markdown](/knowledge-base/event-log.md)) - [Accept an invitation to join an organisation](/knowledge-base/accept-an-invitation): Accept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards. ([Markdown](/knowledge-base/accept-an-invitation.md)) - [Add a new venue](/knowledge-base/add-a-new-venue): Create a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access. ([Markdown](/knowledge-base/add-a-new-venue.md)) ## Knowledge Base · Bookings - [Guests are not getting their booking confirmation email](/knowledge-base/booking-confirmation-email-missing): A guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails. ([Markdown](/knowledge-base/booking-confirmation-email-missing.md)) - [Guests see no times, or a booking type is missing, on your booking page](/knowledge-base/no-availability-on-booking-page): Guests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order. ([Markdown](/knowledge-base/no-availability-on-booking-page.md)) - [Guests cannot book online for a certain party size](/knowledge-base/online-bookings-missing-party-size): If no table or combination fits a party size, that size stops being offered online. Add one that fits. ([Markdown](/knowledge-base/online-bookings-missing-party-size.md)) - [A booking is missing from the Day Planner](/knowledge-base/booking-missing-from-day-planner): The booking is real but you cannot see it? It is usually on a table in a hidden area. Show the area again. ([Markdown](/knowledge-base/booking-missing-from-day-planner.md)) - [Why a service got overbooked, and how to stop it](/knowledge-base/stop-overbooking): Overbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer. ([Markdown](/knowledge-base/stop-overbooking.md)) - [Cover counts on the Day Planner look wrong](/knowledge-base/cover-counts-look-wrong): What the Day Planner counts as covers, and what to check when the numbers do not match. ([Markdown](/knowledge-base/cover-counts-look-wrong.md)) - [A pre-order failed to create or will not attach to a booking](/knowledge-base/pre-order-failed-to-create): Check the menu has Pre-ordering on, is attached to the venue, and the booking has a guest email, then send support the details. ([Markdown](/knowledge-base/pre-order-failed-to-create.md)) - [The booking page shows an old venue name or menu](/knowledge-base/booking-page-shows-old-name-or-menu): Update the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering. ([Markdown](/knowledge-base/booking-page-shows-old-name-or-menu.md)) - [What happens to a deposit when a guest cancels](/knowledge-base/deposit-when-guest-cancels): Cancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page. ([Markdown](/knowledge-base/deposit-when-guest-cancels.md)) - [What guests see on a day you are closed](/knowledge-base/closed-day-booking-page): Closed days are greyed out on your booking page. Open the day, mark it on the date picker, or change enquiries. ([Markdown](/knowledge-base/closed-day-booking-page.md)) - [Seat a large party when no table or combination fits](/knowledge-base/seat-a-large-party): Take the booking yourself and join several tables, or set up a combination so the party size can book online next time. ([Markdown](/knowledge-base/seat-a-large-party.md)) - [Stop a table or area being booked online](/knowledge-base/stop-a-table-being-booked-online): Pause a table, take it out of your booking types and check combinations, so guests cannot book it online. ([Markdown](/knowledge-base/stop-a-table-being-booked-online.md)) - [Find the right booking setting](/knowledge-base/booking-settings): What each section of Main Settings controls, and which article walks you through it. ([Markdown](/knowledge-base/booking-settings.md)) - [Set your venue name, timezone and booking window](/knowledge-base/basic-booking-settings): Set the venue name guests see, your timezone, slot interval, default length and how far ahead guests can book. ([Markdown](/knowledge-base/basic-booking-settings.md)) - [Set party sizes, custom durations and a table buffer](/knowledge-base/party-sizes-and-table-buffer): Choose the smallest and largest party guests can book, give bigger parties longer, and hold time to reset tables. ([Markdown](/knowledge-base/party-sizes-and-table-buffer.md)) - [Set your bookable times](/knowledge-base/bookable-times): Set the hours guests can book each day, and choose how the last bookable time is worked out. ([Markdown](/knowledge-base/bookable-times.md)) - [Choose your booking options](/knowledge-base/booking-options): Set slot limits, same-day notice, booking alerts, online changes, dogs, a custom reference and accessibility requests. ([Markdown](/knowledge-base/booking-options.md)) - [Limit covers per slot and leave gaps between bookings](/knowledge-base/cover-limits-and-buffers): Cover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it. ([Markdown](/knowledge-base/cover-limits-and-buffers.md)) - [Group tables into areas](/knowledge-base/areas): Group your tables into areas, such as Bar, Terrace or Main floor, so you can plan service room by room. ([Markdown](/knowledge-base/areas.md)) - [Add and edit tables](/knowledge-base/tables): Set each table’s name, area, capacity, accessibility and priority, and pause tables you are not using. ([Markdown](/knowledge-base/tables.md)) - [Join tables into combinations](/knowledge-base/table-combinations): Sell two or more tables together so larger parties can book online, and choose which booking types can use them. ([Markdown](/knowledge-base/table-combinations.md)) - [Edit your Floorplan](/knowledge-base/floorplan-editor): Draw your room in the Floorplan Editor, or generate a Floorplan from a photo or drawing, then place your tables. ([Markdown](/knowledge-base/floorplan-editor.md)) - [Create and edit a booking type](/knowledge-base/booking-types): Run breakfast, dinner or Sunday lunch as separate booking types, each with its own hours, party sizes, tables and charges. ([Markdown](/knowledge-base/booking-types.md)) - [Let guests choose a table type, like a booth or the garden](/knowledge-base/table-types-as-booking-types): Make one booking type per table type, each limited to its own tables, so guests pick the experience they want. ([Markdown](/knowledge-base/table-types-as-booking-types.md)) - [Give a booking type a price](/knowledge-base/booking-type-prices): Price a booking type per person, per unit or per booking, with prices that change by day and time. ([Markdown](/knowledge-base/booking-type-prices.md)) - [Close or change hours for a day, a private event or Christmas](/knowledge-base/special-dates-change-a-service): Close the venue, or change or switch off a service, for one day or a date range. ([Markdown](/knowledge-base/special-dates-change-a-service.md)) - [Set up festive booking types without pre-orders](/knowledge-base/festive-booking-types-without-pre-orders): Run Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached. ([Markdown](/knowledge-base/festive-booking-types-without-pre-orders.md)) - [Connect Stripe to take deposits and charges](/knowledge-base/connect-stripe): Connect Stripe for full payment, and for deposits and charges if your venue does not take payments through Square. ([Markdown](/knowledge-base/connect-stripe.md)) - [Take a deposit only for larger groups, or per cover](/knowledge-base/deposits-for-larger-groups): Set a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount. ([Markdown](/knowledge-base/deposits-for-larger-groups.md)) - [How cancellation and no-show charges work](/knowledge-base/cancellation-and-no-show-charges): A cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge. ([Markdown](/knowledge-base/cancellation-and-no-show-charges.md)) - [Take full payment for a booking](/knowledge-base/full-payment): Charge the whole cost of a booking, all at checkout or part now with the balance due by a deadline. ([Markdown](/knowledge-base/full-payment.md)) - [See your deposits and charges, and give a refund](/knowledge-base/see-deposits-and-charges): The Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds. ([Markdown](/knowledge-base/see-deposits-and-charges.md)) - [Chase unpaid payment links](/knowledge-base/payment-reminders-and-outstanding-payments): Set how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments. ([Markdown](/knowledge-base/payment-reminders-and-outstanding-payments.md)) - [Set up confirmation and reminder emails](/knowledge-base/confirmation-and-reminder-emails): Choose the sender, reminder timing and end times in Communications, add your own note in Email Templates, and resend a confirmation. ([Markdown](/knowledge-base/confirmation-and-reminder-emails.md)) - [Day Planner settings: staff names, overrides and Square payments](/knowledge-base/day-planner-settings): Decide whether staff must say who they are, whether they can break online rules, and how Square payments end a booking. ([Markdown](/knowledge-base/day-planner-settings.md)) - [Choose which allergens and occasions guests can pick](/knowledge-base/guest-preferences): Set the allergens, dietary requirements and special occasions guests can choose when they book. ([Markdown](/knowledge-base/guest-preferences.md)) - [Sell upgrades with a booking](/knowledge-base/upgrades): Offer extras like a champagne welcome or birthday package, paid at booking or at the venue. ([Markdown](/knowledge-base/upgrades.md)) - [Collect pre-orders and dietary notes for a group](/knowledge-base/pre-orders-and-dietary-notes): Collect a group's dish choices and dietary notes before the day, with pre-orders from an Ordering menu or with a form. ([Markdown](/knowledge-base/pre-orders-and-dietary-notes.md)) - [Print a pre-order run sheet and kitchen totals for the day](/knowledge-base/print-pre-orders-for-the-kitchen): Print who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner. ([Markdown](/knowledge-base/print-pre-orders-for-the-kitchen.md)) - [Take enquiries for large parties and private hire](/knowledge-base/enquiries): Turn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox. ([Markdown](/knowledge-base/enquiries.md)) - [Turn off enquiries](/knowledge-base/turn-off-enquiries): Switch off the enquiry form on your booking page, or stop one booking type taking enquiries. ([Markdown](/knowledge-base/turn-off-enquiries.md)) - [Set up a quiz, live music or set-menu night](/knowledge-base/booking-events): Create a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges. ([Markdown](/knowledge-base/booking-events.md)) - [Sell tickets for an event](/knowledge-base/ticketed-events): Sell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door. ([Markdown](/knowledge-base/ticketed-events.md)) - [Set up your booking page](/knowledge-base/landing-page-settings): Add your venue description, photos, FAQs and a pop-up message, and choose the brand look of your booking page. ([Markdown](/knowledge-base/landing-page-settings.md)) - [Share your booking page with Link Builder](/knowledge-base/share-your-booking-page): Build a booking link for your venue, a booking type or an event, with the party size, date and UTM tracking filled in. ([Markdown](/knowledge-base/share-your-booking-page.md)) - [Add a Book button to your website, Instagram and Google](/knowledge-base/book-button-website-instagram-google): Put a tracked booking link on your website and Instagram with Link Builder, and take bookings on Google. ([Markdown](/knowledge-base/book-button-website-instagram-google.md)) - [Offer wallet passes](/knowledge-base/wallet-passes): Add an Add to Wallet button to booking confirmations so guests keep their booking in Apple Wallet or Google Wallet. ([Markdown](/knowledge-base/wallet-passes.md)) - [Run service from the Day Planner](/knowledge-base/day-planner): Make and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen. ([Markdown](/knowledge-base/day-planner.md)) - [Find your way around the Day Planner header](/knowledge-base/day-planner-header-tools): What each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options. ([Markdown](/knowledge-base/day-planner-header-tools.md)) - [Take a phone or in-person booking](/knowledge-base/create-a-booking): Create a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email. ([Markdown](/knowledge-base/create-a-booking.md)) - [Add a walk-in](/knowledge-base/add-a-walk-in): Seat guests who arrive without a booking in a few taps, with or without their details. ([Markdown](/knowledge-base/add-a-walk-in.md)) - [Block tables or time on the Day Planner](/knowledge-base/block-time): Stop bookings on some or all tables for a time window, on one date or many, and remove blocks when plans change. ([Markdown](/knowledge-base/block-time.md)) - [Use the booking panel: tables, emails, cancel and Square](/knowledge-base/booking-detail-actions): Open a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill. ([Markdown](/knowledge-base/booking-detail-actions.md)) - [Change a guest's details on a booking, or move it to another table](/knowledge-base/edit-a-booking-or-move-table): Edit the name, email, phone, time or party size from the booking, and move it by changing its Tables. ([Markdown](/knowledge-base/edit-a-booking-or-move-table.md)) - [Booking statuses, and why Seated matters with Square](/knowledge-base/booking-statuses-and-seated): Statuses track a table from booked to paid. Marking Seated is what moves a deposit onto the Square bill. ([Markdown](/knowledge-base/booking-statuses-and-seated.md)) - [Mark a booking as a no-show, and charge for it](/knowledge-base/mark-a-no-show): Mark a guest who did not turn up as No show. Charging them is a separate step, through Cancel. ([Markdown](/knowledge-base/mark-a-no-show.md)) - [Run service from the Floorplan](/knowledge-base/floorplan-view): See your room as a map, check who is on each table, seat walk-ins and change statuses with a click. ([Markdown](/knowledge-base/floorplan-view.md)) - [See bookings as a list](/knowledge-base/list-view): See the day's bookings grouped by status: who is due, who is in and who has gone. ([Markdown](/knowledge-base/list-view.md)) - [Manage booking alerts](/knowledge-base/booking-alerts): See guests waiting for a time to open up, let them know when one does, or cancel their alert. ([Markdown](/knowledge-base/booking-alerts.md)) - [Read your booking numbers in Reporting](/knowledge-base/booking-reports): See bookings, covers, sources, deposits, pre-orders and Square orders over time, by booking type or across venues. ([Markdown](/knowledge-base/booking-reports.md)) - [Export bookings to CSV](/knowledge-base/export-bookings-csv): Download a spreadsheet of bookings for any date range, by booking date or by the date they were made. ([Markdown](/knowledge-base/export-bookings-csv.md)) - [See how many turned-away bookings you could have seated](/knowledge-base/smart-seating): Replay your real bookings to see how many guests a table move or shorter sitting could have seated. ([Markdown](/knowledge-base/smart-seating.md)) - [Try Voice AI, the AI receptionist for your phone line](/knowledge-base/voice-ai): What Voice AI does for your venue's phone line, how to try a demo call and how to ask for it. ([Markdown](/knowledge-base/voice-ai.md)) - [Set up Voice AI and read its calls](/knowledge-base/voice-ai-settings-and-calls): For early-access venues: set how Voice AI answers, shape its greeting and read call transcripts and results. ([Markdown](/knowledge-base/voice-ai-settings-and-calls.md)) - [Reply to guests in the Inbox](/knowledge-base/reply-in-the-inbox): Open a conversation, reply by email or text, add internal notes, and close it when you are done. ([Markdown](/knowledge-base/reply-in-the-inbox.md)) - [Assign, tag and share a conversation](/knowledge-base/assign-tag-share-a-conversation): Give an Inbox conversation an owner, add team members as subscribers, tag it, or share a read-only link. ([Markdown](/knowledge-base/assign-tag-share-a-conversation.md)) - [Save reply templates and files for the Inbox](/knowledge-base/inbox-templates-and-media): Create reusable reply templates and upload files once, then insert them into any Inbox reply. ([Markdown](/knowledge-base/inbox-templates-and-media.md)) - [Compare covers and deposits across your venues in Reports](/knowledge-base/reports-bookings-and-deposits): See covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues. ([Markdown](/knowledge-base/reports-bookings-and-deposits.md)) - [Restore archived areas, tables and booking types](/knowledge-base/restore-archived-booking-settings): Bring back an archived area, table, combination, booking type or special date from the Archived menu in Bookings. ([Markdown](/knowledge-base/restore-archived-booking-settings.md)) - [See how fast you reply and how many enquiries you win](/knowledge-base/reports-inbox-and-enquiries): See how fast your team replies to guest messages, and how many enquiries become confirmed bookings. ([Markdown](/knowledge-base/reports-inbox-and-enquiries.md)) - [Track bookings with Meta Pixel and Google Analytics](/knowledge-base/track-bookings-meta-pixel-google-analytics): Add your GA4 measurement ID and Facebook pixel ID in Bookings › Tracking, so your booking page reports searches and bookings. ([Markdown](/knowledge-base/track-bookings-meta-pixel-google-analytics.md)) - [For guests: change or cancel your own booking](/knowledge-base/change-or-cancel-your-booking): For guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email. ([Markdown](/knowledge-base/change-or-cancel-your-booking.md)) ## Knowledge Base · Ordering - [Guests are not getting the order ready text](/knowledge-base/order-ready-text-not-received): Check the text is switched on, your Square KDS is set up to send updates, and whether the message was delivered. ([Markdown](/knowledge-base/order-ready-text-not-received.md)) - [The table QR code opens the wrong menu, or nothing](/knowledge-base/qr-code-opens-wrong-menu): Guests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code. ([Markdown](/knowledge-base/qr-code-opens-wrong-menu.md)) - [A table order has not reached Square or the kitchen](/knowledge-base/order-not-reaching-square): A guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped. ([Markdown](/knowledge-base/order-not-reaching-square.md)) - [An item is showing that should be hidden or sold out](/knowledge-base/item-showing-when-hidden-or-sold-out): Hide a product or mark it sold out at one venue, take it off one menu, or fix its hours, so guests stop ordering it. ([Markdown](/knowledge-base/item-showing-when-hidden-or-sold-out.md)) - [Set up order at table and QR codes](/knowledge-base/set-up-order-at-table): Turn on online ordering for a menu, add your tables, print their QR codes and choose how orders reach the guest. ([Markdown](/knowledge-base/set-up-order-at-table.md)) - [Build an ordering menu](/knowledge-base/build-an-ordering-menu): Create a menu, add sections and products, set its hours and choose which venues it is live at. ([Markdown](/knowledge-base/build-an-ordering-menu.md)) - [Add products and modifiers](/knowledge-base/ordering-products-and-modifiers): Bring your Square catalogue into Ordering, edit what is yours, add your own products and set up modifier groups. ([Markdown](/knowledge-base/ordering-products-and-modifiers.md)) - [What guests see when they order](/knowledge-base/what-guests-see-when-ordering): The guest's journey from scanning a QR code to getting their food, and what each message on their screen means. ([Markdown](/knowledge-base/what-guests-see-when-ordering.md)) - [Find, check and refund an order](/knowledge-base/manage-ordering-orders): Search orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order. ([Markdown](/knowledge-base/manage-ordering-orders.md)) - [See what a menu sold and report across venues](/knowledge-base/ordering-reports): Open a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group. ([Markdown](/knowledge-base/ordering-reports.md)) - [Print place cards](/knowledge-base/print-place-cards): Print a name card for each guest, with their pre-order choices if you want them, or a quick run of blank or named cards. ([Markdown](/knowledge-base/print-place-cards.md)) - [Set up pre-orders for bookings](/knowledge-base/attach-pre-order-menus): Build the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order. ([Markdown](/knowledge-base/attach-pre-order-menus.md)) ## Knowledge Base · Marketing - [My marketing emails are going to spam](/knowledge-base/emails-going-to-spam): Send from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated. ([Markdown](/knowledge-base/emails-going-to-spam.md)) - [My email campaign has not sent](/knowledge-base/campaign-did-not-send): Check the message beside the send button, any approval step, your sender address and the campaign status to see why an email has not gone out. ([Markdown](/knowledge-base/campaign-did-not-send.md)) - [A guest has unsubscribed or opted out](/knowledge-base/guest-unsubscribed-or-opted-out): Opt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in. ([Markdown](/knowledge-base/guest-unsubscribed-or-opted-out.md)) - [A guest asks you to delete or export their data](/knowledge-base/guest-data-requests): Opt a guest out of email or SMS yourself. To delete or export their data, email support the same day. ([Markdown](/knowledge-base/guest-data-requests.md)) - [An automation has not fired, such as a birthday or welcome email](/knowledge-base/workflow-automation-not-firing): Workflow not sending? Check it is Active, has a trigger and steps, and covers the guest and venue, then check its Runs. ([Markdown](/knowledge-base/workflow-automation-not-firing.md)) - [SMS is not sending](/knowledge-base/sms-not-sending): SMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts. ([Markdown](/knowledge-base/sms-not-sending.md)) - [An audience is smaller than expected](/knowledge-base/audience-smaller-than-expected): Audience count looks low? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing. ([Markdown](/knowledge-base/audience-smaller-than-expected.md)) - [Add a sender email address](/knowledge-base/add-a-sender-address): Add the name and address your marketing emails come from, verify it from your inbox, then set your default sender. ([Markdown](/knowledge-base/add-a-sender-address.md)) - [Send your first email campaign](/knowledge-base/send-your-first-email-campaign): Create an email campaign, design it, send yourself a test, choose your audience, then send it now or schedule it for later. ([Markdown](/knowledge-base/send-your-first-email-campaign.md)) - [Build an audience to send to](/knowledge-base/build-an-audience): Build a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns. ([Markdown](/knowledge-base/build-an-audience.md)) - [Create and edit email templates](/knowledge-base/email-templates-and-builder): Save reusable email designs as templates, start from a blank design or a preset, edit them in the builder and send yourself a test. ([Markdown](/knowledge-base/email-templates-and-builder.md)) - [Read your email campaign report](/knowledge-base/read-email-campaign-reports): See how a sent email performed: deliveries, opens, clicks, bounces, unsubscribes, link clicks and the bookings it led to. ([Markdown](/knowledge-base/read-email-campaign-reports.md)) - [Set up an automated workflow](/knowledge-base/set-up-a-workflow-automation): Build a workflow that sends emails automatically when a guest does something, then switch it on and follow each guest's run. ([Markdown](/knowledge-base/set-up-a-workflow-automation.md)) - [Send an SMS campaign](/knowledge-base/send-an-sms-campaign): Set up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it. ([Markdown](/knowledge-base/send-an-sms-campaign.md)) - [Build a form and share it on your website](/knowledge-base/build-and-share-a-form): Create a sign-up form, choose what it collects, embed it on your website or share its link, then see and download the submissions. ([Markdown](/knowledge-base/build-and-share-a-form.md)) - [Export your guest data](/knowledge-base/export-guest-data): Export all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready. ([Markdown](/knowledge-base/export-guest-data.md)) - [See who your guests are and how they spend](/knowledge-base/know-your-customer): See when guests come, what they spend and buy, your best guests and regulars going quiet, from your Square till orders. ([Markdown](/knowledge-base/know-your-customer.md)) - [Compare marketing results across your venues](/knowledge-base/reports-marketing): See campaigns, sends, delivery, opens, clicks and the bookings credited to your campaigns, across venues. ([Markdown](/knowledge-base/reports-marketing.md)) - [See every guest interaction](/knowledge-base/interactions-report): List every guest interaction, such as a visit, Wi-Fi login or order, and search it by email, venue or data source. ([Markdown](/knowledge-base/interactions-report.md)) - [Create vouchers to send in emails](/knowledge-base/create-promotional-vouchers): Create a cash or promotional voucher, attach it to an email so each guest gets their own code, then check and redeem codes. ([Markdown](/knowledge-base/create-promotional-vouchers.md)) - [Import guests from a CSV file](/knowledge-base/import-guests-from-a-csv): Upload a CSV of guests, choose their venues and tags, match your columns to Stampede fields and track the import. ([Markdown](/knowledge-base/import-guests-from-a-csv.md)) - [Create trackable links and QR codes](/knowledge-base/trackable-links-and-qr-codes): Make a short link to your booking, review, gift card or form page, add UTM tracking and a QR code, then see its clicks. ([Markdown](/knowledge-base/trackable-links-and-qr-codes.md)) - [Connect Meta and sync lead ad forms](/knowledge-base/connect-meta): Connect your Meta account, link your Facebook pages to venues and sync lead ad forms into Stampede. ([Markdown](/knowledge-base/connect-meta.md)) - [Create Meta custom audiences from your guests](/knowledge-base/meta-custom-audiences): Turn a Stampede segment into a Meta custom audience, so your guest data powers your Meta ads. ([Markdown](/knowledge-base/meta-custom-audiences.md)) - [Set standard UTM values with the UTM Planner](/knowledge-base/utm-planner): Save standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names. ([Markdown](/knowledge-base/utm-planner.md)) - [See conversions from your trackable links](/knowledge-base/link-conversions): See which guests came in through your trackable links, with the link, type, UTM values and date for each. ([Markdown](/knowledge-base/link-conversions.md)) - [Check which emails a guest has been sent](/knowledge-base/email-audit): Look up a guest's email address to see every email sent to it, with delivery events and the email itself. ([Markdown](/knowledge-base/email-audit.md)) ## Knowledge Base · Reviews - [Google reviews have stopped coming in](/knowledge-base/google-reviews-not-syncing): New Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync. ([Markdown](/knowledge-base/google-reviews-not-syncing.md)) - [A guest did not get the review request email](/knowledge-base/review-request-email-not-received): A guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text. ([Markdown](/knowledge-base/review-request-email-not-received.md)) - [An AI reply did not post, or posted the wrong thing](/knowledge-base/ai-reply-did-not-post): An AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply. ([Markdown](/knowledge-base/ai-reply-did-not-post.md)) - [Connect your Google Business Profile](/knowledge-base/connect-google-reviews): Sign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue. ([Markdown](/knowledge-base/connect-google-reviews.md)) - [Reply to reviews](/knowledge-base/reply-to-reviews): Reply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede. ([Markdown](/knowledge-base/reply-to-reviews.md)) - [Set up AI review replies](/knowledge-base/ai-review-replies): Write prompts in your brand voice, set rules that draft replies automatically, then approve drafts before they post. ([Markdown](/knowledge-base/ai-review-replies.md)) - [Email guests asking for a review](/knowledge-base/review-request-emails): Send guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender. ([Markdown](/knowledge-base/review-request-emails.md)) - [Read your review reports](/knowledge-base/review-reports): See how reviews are trending across your venues, what guests talk about, and how quickly you reply. Download it as a PDF. ([Markdown](/knowledge-base/review-reports.md)) - [Compare your venue with nearby rivals](/knowledge-base/competitor-analysis): Choose up to 5 nearby venues to track, see where you rank by rating and compare reviews, known-for tags and aspects. ([Markdown](/knowledge-base/competitor-analysis.md)) ## Knowledge Base · Loyalty - [Gift card shows as redeemed](/knowledge-base/gift-card-shows-redeemed): A gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support. ([Markdown](/knowledge-base/gift-card-shows-redeemed.md)) - [Add or correct a guest's points](/knowledge-base/add-or-correct-loyalty-points): Check the guest's points history against what their spend should earn, then add the missing points from their profile. ([Markdown](/knowledge-base/add-or-correct-loyalty-points.md)) - [A guest's points did not go on after their visit](/knowledge-base/loyalty-points-missing-after-visit): Find out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand. ([Markdown](/knowledge-base/loyalty-points-missing-after-visit.md)) - [A guest cannot find their loyalty card](/knowledge-base/guest-cannot-find-loyalty-card): Serve the guest from their profile now, then send them the rewards link so they can sign in and save their card again. ([Markdown](/knowledge-base/guest-cannot-find-loyalty-card.md)) - [A loyalty reward will not scan](/knowledge-base/loyalty-reward-will-not-scan): When a reward or loyalty QR code will not scan, check the scheme, type the card code, or redeem the reward from the guest's profile. ([Markdown](/knowledge-base/loyalty-reward-will-not-scan.md)) - [Set up a loyalty scheme](/knowledge-base/set-up-a-loyalty-scheme): Create a loyalty scheme, choose the venues and brand kit, and set how guests join, before you add rewards. ([Markdown](/knowledge-base/set-up-a-loyalty-scheme.md)) - [Set how guests earn loyalty points](/knowledge-base/loyalty-points-earning): Set how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest. ([Markdown](/knowledge-base/loyalty-points-earning.md)) - [Create loyalty rewards](/knowledge-base/loyalty-rewards): Add rewards guests spend points on, including a free item, and set the points needed, limits and dates. ([Markdown](/knowledge-base/loyalty-rewards.md)) - [Give guests a unique code with a loyalty reward](/knowledge-base/loyalty-reward-vouchers): Upload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own. ([Markdown](/knowledge-base/loyalty-reward-vouchers.md)) - [Scan a loyalty card or reward](/knowledge-base/scan-loyalty-card-or-reward): Scan a guest's loyalty QR code to see their points and redeem rewards, or enter the code by hand if the camera will not read it. ([Markdown](/knowledge-base/scan-loyalty-card-or-reward.md)) - [Redeem vouchers and loyalty codes with Scanner](/knowledge-base/qr-scanner): Use the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue. ([Markdown](/knowledge-base/qr-scanner.md)) - [Let guests save their loyalty card to Apple or Google Wallet](/knowledge-base/digital-wallet-loyalty-cards): Guests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks and see how many guests use it. ([Markdown](/knowledge-base/digital-wallet-loyalty-cards.md)) - [Share a link or QR code to your loyalty scheme](/knowledge-base/loyalty-link-builder): Build a trackable link to your loyalty sign-up page, rewards or one reward, shorten it and download a QR code. ([Markdown](/knowledge-base/loyalty-link-builder.md)) - [Let members swap points for a Square gift card](/knowledge-base/square-gift-card-rewards): Turn on gift card rewards in your scheme so members can turn points into a Square gift card, then see every card issued. ([Markdown](/knowledge-base/square-gift-card-rewards.md)) - [Import loyalty members from another system](/knowledge-base/import-loyalty-members): Upload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row. ([Markdown](/knowledge-base/import-loyalty-members.md)) - [Read your loyalty scheme reports](/knowledge-base/loyalty-scheme-reports): See members, points, wallet downloads, engagement and reward redemptions for one scheme or all of them, over any dates. ([Markdown](/knowledge-base/loyalty-scheme-reports.md)) - [Compare loyalty across your venues in Reports](/knowledge-base/reports-loyalty): Compare points earned, active members and new enrolments venue by venue, alongside your other services, in the Reports area. ([Markdown](/knowledge-base/reports-loyalty.md)) - [Connect a bank account for gift card sales](/knowledge-base/connect-a-bank-for-gift-cards): Connect the Stripe account your gift card sales are paid into, on the Gifting setup page. ([Markdown](/knowledge-base/connect-a-bank-for-gift-cards.md)) - [Sell and redeem gift cards](/knowledge-base/gift-cards-and-vouchers): Create a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code. ([Markdown](/knowledge-base/gift-cards-and-vouchers.md)) - [See gift card sales in Gifting reports](/knowledge-base/gifting-reports): See the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type. ([Markdown](/knowledge-base/gifting-reports.md)) ## Knowledge Base · Guest Wi-Fi - [Guests cannot connect: the Wi-Fi login page does not load](/knowledge-base/wifi-login-page-not-loading): Guests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status. ([Markdown](/knowledge-base/wifi-login-page-not-loading.md)) - [Guests log in but cannot get online](/knowledge-base/wifi-guests-log-in-but-no-internet): Guests get past the login page but cannot browse. Check your router or controller connection, and what to send support. ([Markdown](/knowledge-base/wifi-guests-log-in-but-no-internet.md)) - [Your SnapGuard box shows as offline](/knowledge-base/snapguard-offline): Your SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page. ([Markdown](/knowledge-base/snapguard-offline.md)) - [Wi-Fi stopped working after an internet or router change](/knowledge-base/wifi-after-internet-or-router-change): Changed your internet provider, router or network controller? What to check, and what support needs to set it up again. ([Markdown](/knowledge-base/wifi-after-internet-or-router-change.md)) - [Change your Wi-Fi name (SSID)](/knowledge-base/change-wifi-name): Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support. ([Markdown](/knowledge-base/change-wifi-name.md)) - [Set up your guest Wi-Fi login page](/knowledge-base/set-up-wifi-login-page): Choose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings. ([Markdown](/knowledge-base/set-up-wifi-login-page.md)) - [Brand your Wi-Fi login page](/knowledge-base/brand-wifi-login-page): Pick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview. ([Markdown](/knowledge-base/brand-wifi-login-page.md)) - [What guest data your Wi-Fi collects](/knowledge-base/wifi-guest-data-and-consent): The guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in. ([Markdown](/knowledge-base/wifi-guest-data-and-consent.md)) - [See who is on your Wi-Fi and disconnect a guest](/knowledge-base/wifi-returning-guests-and-sessions): See who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest. ([Markdown](/knowledge-base/wifi-returning-guests-and-sessions.md)) - [Check whether your venue Wi-Fi is online](/knowledge-base/wifi-overview-and-status): What Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once. ([Markdown](/knowledge-base/wifi-overview-and-status.md)) - [Check your SnapGuard health and setup](/knowledge-base/snapguard-health-and-setup): Run the SnapGuard health checks, see what each one means, and follow a new box from order to install. ([Markdown](/knowledge-base/snapguard-health-and-setup.md)) - [Connect your own Wi-Fi hardware](/knowledge-base/connect-your-own-wifi-hardware): Use the Hardware setup steps to connect your own access points or controller to your Stampede login page. ([Markdown](/knowledge-base/connect-your-own-wifi-hardware.md)) - [Ask guests a survey question when they log in](/knowledge-base/wifi-login-surveys): Add yes or no survey cards to your Wi-Fi login and see how guests answered. ([Markdown](/knowledge-base/wifi-login-surveys.md)) - [Show offers to guests on the Wi-Fi login](/knowledge-base/wifi-upsell-cards): Create upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi. ([Markdown](/knowledge-base/wifi-upsell-cards.md)) - [Read your Wi-Fi reports](/knowledge-base/wifi-reports): See how many guests use your Wi-Fi, how often they come back and your busiest times, for one venue or all. ([Markdown](/knowledge-base/wifi-reports.md)) - [Manage Wi-Fi across several venues](/knowledge-base/wifi-multiple-venues): How venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one. ([Markdown](/knowledge-base/wifi-multiple-venues.md)) - [Check your boxes on the Hardware page](/knowledge-base/hardware-page-and-device-list): See every SnapGuard box in your organisation, which venue it serves, whether it is online and which need attention. ([Markdown](/knowledge-base/hardware-page-and-device-list.md)) - [Set up a new SnapGuard box](/knowledge-base/set-up-a-new-stampede-box): Plug in a new SnapGuard box, confirm it with the password on its back and link it to your venue. ([Markdown](/knowledge-base/set-up-a-new-stampede-box.md)) - [Order a SnapGuard box and track it](/knowledge-base/order-a-stampede-box): Order SnapGuard boxes from the Hardware page, pay at checkout, and follow each order from placed to online. ([Markdown](/knowledge-base/order-a-stampede-box.md)) - [SnapGuard IT setup: one trunk port on a managed network](/knowledge-base/snapguard-it-setup-vlan-trunk): For the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes. ([Markdown](/knowledge-base/snapguard-it-setup-vlan-trunk.md)) - [SnapGuard vendor playbooks: the four settings in your controller](/knowledge-base/snapguard-vendor-playbooks): The four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP. ([Markdown](/knowledge-base/snapguard-vendor-playbooks.md)) - [Charge guests for Wi-Fi](/knowledge-base/charge-guests-for-wifi): Switch a venue to paid Wi-Fi, connect Stripe or PayPal, and create the plans guests can buy to get online. ([Markdown](/knowledge-base/charge-guests-for-wifi.md)) - [Check and manage guest Wi-Fi payments](/knowledge-base/manage-guest-wifi-payments): See who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot. ([Markdown](/knowledge-base/manage-guest-wifi-payments.md)) - [See which devices are on your network](/knowledge-base/see-devices-on-your-network): List the access points, cameras, printers and other kit on your venue network, scan for new ones and spot security risks. ([Markdown](/knowledge-base/see-devices-on-your-network.md)) - [Add, rename or remove a device on your network list](/knowledge-base/add-a-device-to-your-network-list): Add an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it. ([Markdown](/knowledge-base/add-a-device-to-your-network-list.md)) - [Block or allow a website or IP address](/knowledge-base/block-or-allow-a-website-or-ip): Add firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need. ([Markdown](/knowledge-base/block-or-allow-a-website-or-ip.md)) - [Change your Wi-Fi password, network name or speed limit](/knowledge-base/snapguard-networks-and-speed-limits): Change your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build. ([Markdown](/knowledge-base/snapguard-networks-and-speed-limits.md)) - [See IP addresses and guest connections on your own Wi-Fi kit](/knowledge-base/see-ip-addresses-and-connections): Find the IP address each device has on your own router, and see guest connections when your kit only reports logins. ([Markdown](/knowledge-base/see-ip-addresses-and-connections.md)) - [Use the SnapGuard console only when support asks](/knowledge-base/snapguard-console): What the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it. ([Markdown](/knowledge-base/snapguard-console.md)) ## Knowledge Base · Square and integrations - [A deposit did not come off the Square bill](/knowledge-base/deposit-not-taken-off-square-bill): The deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand. ([Markdown](/knowledge-base/deposit-not-taken-off-square-bill.md)) - [Products, prices or customers are not syncing from Square](/knowledge-base/square-sync-not-working): A Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square. ([Markdown](/knowledge-base/square-sync-not-working.md)) - [Square bill missing from a booking, or on the wrong one](/knowledge-base/square-order-on-wrong-booking): Square bills find their booking through the table. Fix Table Mappings, move a bill to the right booking, or unlock its tables. ([Markdown](/knowledge-base/square-order-on-wrong-booking.md)) - [The Square connection dropped: reconnect and check what broke](/knowledge-base/square-connection-dropped): Square orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products. ([Markdown](/knowledge-base/square-connection-dropped.md)) - [A Square sale is not showing in Stampede reports](/knowledge-base/square-sale-missing-from-reports): A Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently. ([Markdown](/knowledge-base/square-sale-missing-from-reports.md)) - [Connect your Square account](/knowledge-base/connect-square): Link Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync. ([Markdown](/knowledge-base/connect-square.md)) - [Use several Square accounts or locations](/knowledge-base/several-square-accounts-or-locations): Connect more than one Square account, map each location to a venue, and run one menu across them with one place the money goes. ([Markdown](/knowledge-base/several-square-accounts-or-locations.md)) - [Change a price when your products come from Square](/knowledge-base/prices-and-square): Stampede never changes prices in your Square item library. Change a Square product's price in Square, then sync. Your own products are priced in Stampede. ([Markdown](/knowledge-base/prices-and-square.md)) - [Google bookings: turn on or off, and chase deposits](/knowledge-base/google-integration-settings): Google takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link. ([Markdown](/knowledge-base/google-integration-settings.md)) - [See your Square Loyalty programme and members](/knowledge-base/square-loyalty): See your Square points programme, reward tiers and members, read live from Square. You set it up and change it in Square. ([Markdown](/knowledge-base/square-loyalty.md)) - [Disconnect or reconnect Square](/knowledge-base/disconnect-or-reconnect-square): Unlink one venue from its Square location, disconnect a whole Square account, or reconnect one and map it again. ([Markdown](/knowledge-base/disconnect-or-reconnect-square.md)) - [Find and connect apps in the Marketplace](/knowledge-base/marketplace-apps): Browse the apps you can connect to Stampede, filter them by category and open each one to set it up. ([Markdown](/knowledge-base/marketplace-apps.md)) - [Connect Klaviyo](/knowledge-base/connect-klaviyo): Link your Klaviyo account and choose which venues send their new customers to Klaviyo as profiles. ([Markdown](/knowledge-base/connect-klaviyo.md)) - [Connect OpenTable](/knowledge-base/connect-opentable): Add your OpenTable credentials, map each restaurant to a Stampede venue and sync bookings into Stampede once a day. ([Markdown](/knowledge-base/connect-opentable.md)) - [Connect Roller](/knowledge-base/connect-roller): Add a Roller client ID and secret to each venue so its Roller bookings sync into Stampede. ([Markdown](/knowledge-base/connect-roller.md)) - [Connect Zapier](/knowledge-base/connect-zapier): Connect Zapier to send Stampede events to the other apps you use, with no code. ([Markdown](/knowledge-base/connect-zapier.md)) - [Connect StoreKit](/knowledge-base/connect-storekit): Turn on the StoreKit app, add its webhook in StoreKit and map each store to a venue so orders reach Stampede. ([Markdown](/knowledge-base/connect-storekit.md)) - [Create API keys and webhooks](/knowledge-base/api-keys-and-webhooks): Create a client ID and secret for an app that uses the Stampede API, and send customer events to your own URL. ([Markdown](/knowledge-base/api-keys-and-webhooks.md)) - [Connect a UniFi controller](/knowledge-base/connect-a-unifi-controller): Add your UniFi server to Stampede and map each UniFi site to the venue it serves, so guests get your login page. ([Markdown](/knowledge-base/connect-a-unifi-controller.md)) - [Create Square discounts from Stampede](/knowledge-base/square-discounts): Create discounts that apply automatically on your Square devices, or plain discounts your team applies at the till. ([Markdown](/knowledge-base/square-discounts.md)) - [Create and manage Square customer groups](/knowledge-base/square-customer-groups): Create, rename and delete Square customer groups from Stampede, so you can target discounts at the right guests. ([Markdown](/knowledge-base/square-customer-groups.md)) ## Reference - [Hospitality glossary](/glossary): Plain-English definitions of the terms UK hospitality software uses, from unified guest profiles and no-show deposits to two-way POS integrations. - [AI phone host](/glossary/ai-phone-host): An AI phone host is software that answers a venue’s phone calls when the team cannot, holding a natural spoken conversation with the caller. - [Booking page](/glossary/booking-page): A booking page is a web page where guests reserve a table directly with a venue, carrying its branding, photos and booking options. - [Captive portal](/glossary/captive-portal): A captive portal is the web page a guest sees when they join a public Wi-Fi network, before they are allowed onto the internet. - [Covers](/glossary/covers): Covers are the number of guests a restaurant, pub or hotel serves, counted per person rather than per table or per booking, so a table of four is four covers. - [Digital loyalty card](/glossary/digital-loyalty-card): A digital loyalty card is a stamp card or points card on a guest’s phone, in a wallet app or a venue’s own app. - [First-party guest data](/glossary/first-party-guest-data): First-party guest data is information a hospitality business collects directly from its own guests, through bookings, Wi-Fi, orders, loyalty and sign-up forms, rather than buying it or renting access from a third party. - [Guest data ownership](/glossary/guest-data-ownership): Guest data ownership means a hospitality business holds and controls the contact details, visit history and consent records of its own guests, rather than a booking platform or marketplace keeping them. - [Guest segmentation](/glossary/guest-segmentation): Guest segmentation is the practice of dividing a venue’s guest list into groups based on behaviour and attributes, such as how recently they visited, when their birthday falls, where they live or what they told you. - [Guest Wi-Fi marketing](/glossary/guest-wifi-marketing): Guest Wi-Fi marketing is the practice of using a venue’s free public Wi-Fi to collect guest contact details and marketing consent, then using that data to reach those guests again. - [Hospitality CRM](/glossary/hospitality-crm): A hospitality CRM, or guest CRM, is customer relationship management software built for restaurants, pubs, bars and hotels. - [Marketing consent](/glossary/marketing-consent): Marketing consent is a person’s clear, freely given agreement to receive marketing, recorded so it can be shown later. - [No-show deposit](/glossary/no-show-deposit): A no-show deposit is a payment a restaurant or venue takes when a guest books, held against the reservation and kept or charged if the guest fails to turn up or cancels too late. - [No-show rate](/glossary/no-show-rate): A no-show rate is the percentage of reservations, or booked covers, where the guest neither arrived nor cancelled. - [Order and pay at table](/glossary/order-and-pay-at-table): Order and pay at table, often called QR ordering, lets guests scan a code on the table, browse the menu on their phone, order and pay by card without waiting for a server. - [Per-cover fee](/glossary/per-cover-fee): A per-cover fee is a charge a booking platform takes for each diner seated through a reservation, rather than a fixed subscription. - [Point of sale (POS)](/glossary/point-of-sale): A point of sale, or POS, is the till system a hospitality business uses to take orders and payments, software on a terminal or tablet with card readers. - [Pre-order](/glossary/pre-order): A pre-order is food and drink a guest chooses before they arrive, usually when they book or in the days before their visit. - [Private hire enquiry](/glossary/private-hire-enquiry): A private hire enquiry is a request from a guest to book a private dining room, an area or a whole venue for a party, celebration or corporate event. - [Repeat visit rate](/glossary/repeat-visit-rate): A repeat visit rate is the share of a venue’s guests who return after their first visit within a chosen period. - [Review management](/glossary/review-management): Review management is the process of monitoring, requesting and replying to the online reviews a business receives, such as those on Google. - [Table management](/glossary/table-management): Table management is the software a venue uses to plan and run its floor: which tables exist, how they combine, and which bookings and walk-ins sit where across a service. - [Two-way POS integration](/glossary/two-way-pos-integration): A two-way POS integration is a connection between a point-of-sale system and another platform in which data flows in both directions. - [Unified guest profile](/glossary/unified-guest-profile): A unified guest profile is a single record per guest that combines everything a hospitality business knows about them, from bookings and orders to Wi-Fi logins, reviews and loyalty activity. - [Walk-in](/glossary/walk-in): A walk-in is a guest who arrives at a restaurant, pub or bar without a reservation and is seated or served on the spot. - [Wallet pass](/glossary/wallet-pass): A wallet pass is a digital card stored in a phone’s built-in wallet app, such as Apple Wallet or Google Wallet, alongside boarding passes and bank cards. - [Wi-Fi opt-in rate](/glossary/wifi-opt-in-rate): A Wi-Fi opt-in rate is the percentage of guests who agree to receive marketing when they log in to a venue’s guest Wi-Fi. - [Win-back journey](/glossary/win-back-journey): A win-back journey is an automated series of messages sent to guests who have not returned for a while, or who cancelled, designed to bring them back. - [Methodology: how our figures are measured](/methodology): How Stampede measures each figure it publishes: the 89% Wi-Fi opt-in rate, 2,500+ UK venues, 55p per guest contact and customer results, with sources and dates. - [Methodology as Markdown](/methodology.md): the same page as plain Markdown, for agents. - [Schema](/docs/platform/schema): Every entity, every field, every relationship. - [Tags](/docs/platform/tags): The taxonomy that connects pages and entities. - [Glossary](/docs/platform/glossary): Plain-language definitions for the core nouns. - [Changelog](/docs/platform/changelog): What shipped, when, and why. ## Comparisons - [Compare Stampede](/compare): Index of every Stampede versus competitor comparison, grouped by product area. - [Stampede vs SevenRooms](/compare/stampede-vs-sevenrooms): Table bookings. An enterprise reservations, guest CRM and marketing platform, popular with hotels, casinos and large restaurant groups. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs ResDiary](/compare/stampede-vs-resdiary): Table bookings. A commission-free restaurant reservations and table-management platform, now part of The Access Group. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs DesignMyNight](/compare/stampede-vs-designmynight): Table bookings. Collins, the booking and venue-management software behind the DesignMyNight discovery marketplace, part of The Access Group. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs OpenTable](/compare/stampede-vs-opentable): Table bookings. A restaurant reservation platform and diner marketplace owned by Booking Holdings. Feature by feature, pricing, and migration, sourced and verified October 2026. - [Stampede vs TheFork Manager](/compare/stampede-vs-thefork): Table bookings. The venue software behind TheFork, a European restaurant booking marketplace, with a fee on bookings its network sends you. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Eat App](/compare/stampede-vs-eat-app): Table bookings. A restaurant reservations, table-management and guest CRM platform with published monthly plans, with major offices in the UAE, the US and India. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Tabology](/compare/stampede-vs-tabology): Table bookings. An iPad EPOS for pubs, bars and restaurants, with bookings, loyalty and campaigns on its higher plans. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs resOS](/compare/stampede-vs-resos): Table bookings. An online booking and table management system for restaurants, cafés and bars, priced by monthly booking count with paid add-ons. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Dojo Bookings](/compare/stampede-vs-dojo-bookings): Table bookings. The booking, virtual queue and diner app product from Dojo, the UK card payments company, sold alongside Dojo card processing. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs me&u](/compare/stampede-vs-meandu): Table bookings. An Australian QR order-and-pay platform for hospitality, which has added a new reservations product. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Favouritetable](/compare/stampede-vs-favourite-table): Table bookings. A restaurant booking system and consumer listing site, sold in five tiers from a capped free plan to FT Ultimo. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs TableSense](/compare/stampede-vs-tablesense): Table bookings. A booking, table management and pre-order platform for independent restaurants, bars and cafés. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs liveRES](/compare/stampede-vs-liveres): Table bookings. The restaurant booking and table management system Zonal acquired in 2015, now sold as Zonal Bookings inside the Zonal EPoS ecosystem. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Purple](/compare/stampede-vs-purple): Guest Wi-Fi. A guest Wi-Fi, captive-portal and location-analytics platform used across retail, hospitality, stadia and more. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Captive WiFi](/compare/stampede-vs-captive-wifi): Guest Wi-Fi. A UK hospitality guest-Wi-Fi platform that captures guests at the portal and syncs the data into your other tools. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Beambox](/compare/stampede-vs-beambox): Guest Wi-Fi. A guest Wi-Fi marketing platform for small venues, with a branded login, email and review prompts. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Wireless Social](/compare/stampede-vs-wireless-social): Guest Wi-Fi. A UK guest Wi-Fi and analytics platform for hospitality that captures guest data and feeds it into CRM and marketing tools. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Airship](/compare/stampede-vs-airship): Marketing and CRM. A UK hospitality CRM and email marketing platform (airship.co.uk), sister to the Toggle gift-card product. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Mailchimp](/compare/stampede-vs-mailchimp): Marketing and CRM. A general-purpose email and marketing platform (Intuit Mailchimp), built for broad small-business and e-commerce marketing. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Klaviyo](/compare/stampede-vs-klaviyo): Marketing and CRM. An e-commerce email and automation platform (a self-described "B2C CRM"), built for online stores on Shopify and similar. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Acteol](/compare/stampede-vs-acteol): Marketing and CRM. A UK hospitality CRM and marketing platform (Acteol SE and Acteol Atreemo), sold by The Access Group. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Toast](/compare/stampede-vs-toast): Marketing and CRM. A US point-of-sale company whose reservations, marketing and loyalty tools are sold as add-ons to the Toast till, Toast hardware and Toast payments. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Como](/compare/stampede-vs-como): Loyalty and rewards. A customer engagement and loyalty platform (Como Sense) for food and drink and retail chains, built around a branded app. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Stamp Me](/compare/stampede-vs-stamp-me): Loyalty and rewards. A digital stamp card app for small businesses, where customers collect stamps in the Stamp Me app. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Leat](/compare/stampede-vs-leat): Loyalty and rewards. A loyalty, gift card and voucher platform for hospitality and retail, from the company behind Piggy, priced on monthly token bundles. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs 1-2-5 Insights](/compare/stampede-vs-125-insights): Reviews. A UK hospitality guest-experience insights and online-reputation platform (125 Data & Insights, formerly Feed It Back): surveys, review aggregation, sentiment and benchmarking. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs HGEM](/compare/stampede-vs-hgem): Reviews. A UK hospitality guest-experience measurement business: mystery audits, feedback surveys, review management and dish ratings, reported in its Hub. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Reputation](/compare/stampede-vs-reputation): Reviews. A US enterprise reputation management platform (reputation.com), sold per location across many industries. Feature by feature, pricing, and migration, sourced and verified September 2026. - [Stampede vs Birdeye](/compare/stampede-vs-birdeye): Reviews. A US reputation and marketing platform sold across many industries, from dental and automotive to restaurants. Feature by feature, pricing, and migration, sourced and verified September 2026.